FAQ's
Below are some common questions our customers ask before purchasing our products.
If you have any other questions, please feel free to reach out to us at support@purrfcats.com.
General
What is Purrfcats?
Purrfcats is a dedicated brand offering high-quality products designed to enhance the comfort, health, and happiness of your feline companions. We focus on innovative and practical solutions tailored for cat owners.
What kind of products does Purrfcats offer?
We provide a wide range of products designed to keep your cat entertained, comfortable, and well-cared for. Our collection includes automatic litter boxes, smart feeders with cameras, cat beds, scratching posts, toys, water fountains & cat dryers.
Product Specific
What types of toys do you sell?
Our cat toys are designed to suit different play styles, including feather toys, interactive laser toys, puzzle toys, plush toys, and teaser wands to keep your feline engaged and active.
How do the smart feeders with cameras work?
Our smart feeders allow you to remotely dispense food, monitor your cat’s eating habits, and even interact with them through the built-in camera and two-way audio. Perfect for keeping an eye on your pet while you're away!
What are the benefits of using an automatic litter box?
Automatic litter boxes help maintain a cleaner environment by self-cleaning after each use. They reduce odor, minimize mess, and provide your cat with a fresh and hygienic place to do their business.
How do cat dryers work?
Our cat dryers provide a gentle and stress-free drying experience after baths. With adjustable temperature and airflow settings, they ensure your cat stays warm and comfortable while reducing drying time.
What are the benefits of using a cat water fountain?
Water fountains encourage cats to drink more water, promoting better hydration and kidney health. They provide a continuous flow of fresh, filtered water, making it more appealing to your feline friend.
What types of beds do you offer for cats?
We offer a range of cozy cat beds, including self-warming beds, orthopedic beds for older cats, and enclosed cave beds for those who love a sense of security.
What scratching posts and climbing structures do you sell?
Our collection includes multi-level cat trees, scratching posts, and climbing towers designed to satisfy your cat’s natural instincts while keeping your furniture safe.
Shipping & Delivery
How long does it take to process my order?
We aim to process all orders within 1-5 business days. During peak seasons or promotions, processing might take slightly longer.
When will my order be shipped?
Your order will be shipped once processing is complete, typically within 1-5 business days. You'll receive an email with tracking information once it's on its way.
How long will it take for my order to arrive?
We offer standard free shipping with an estimated delivery time of 7-10 business days. Please note this is an estimate, and actual delivery times may vary.
Do you offer expedited shipping?
Currently, we only offer standard free shipping.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships, allowing you to monitor its progress
Refunds & Returns
What is your return policy?
If you're not happy with your purchase, you can request a return and refund within 14 days of receiving your order.
How do I initiate a return?
Please contact our customer support team to initiate a return. They will provide you with further instructions.
Can I return an item after 14 days?
Generally, we cannot offer refunds or exchanges after 14 days unless the product is faulty.
When will I receive my refund?
Once your return is received and inspected, we'll process your refund. It may take a few days for the refund to reflect in your account.
Customer Support
How can I reach customer support?
Unable to find satisfactory answers?