Shipping policy

Processing Time

At Purrfcats, we strive to process and ship your orders as quickly as possible. All orders undergo processing within 1–5 business days. Please note that shipments are not processed or delivered on weekends or holidays. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

Each order is shipped with a tracking number so you can monitor its progress every step of the way. You will receive an email notification with the tracking details once your order has been shipped.

Shipping Time

We currently offer standard free shipping for all orders, with an estimated delivery time of 7–10 business days. Please be aware that this is an estimate and actual delivery times may vary. We are constantly working to improve our shipping processes to ensure your orders reach you as swiftly as possible.

Note on Delivery Delays

Occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process. Your satisfaction is our priority, and we will do everything we can to ensure a smooth delivery experience.

Order Cancellation and Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@purrfcats.com, and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. Purrfcats does not take responsibility for lost packages due to incorrect addresses. We recommend double-checking your shipping information to avoid any issues. Thank you for your understanding and cooperation.

How Do I Track My Order?

Once an order has been processed and shipped, you will receive an email notification with your tracking information. If you haven't received one, feel free to contact us at support@purrfcats.com, and we'll provide you with the tracking information. You can track your order using our tracking page on our website. This page will provide real-time updates on the status of your shipment.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:

1. Check with Neighbors or Household Members: Sometimes, packages are delivered to neighbors or household members by mistake. Please check with them to see if they have received your package.
2. Verify Shipping Address: Double-check the shipping address on your order confirmation email to ensure accuracy. If the address is incorrect, this may be the reason for the delivery issue.
3. Contact the Carrier: Reach out to the carrier directly to inquire about the delivery status and request proof of delivery. Carriers often have more detailed information about the delivery location.
4. Contact Us: If you still cannot locate your package, please contact our customer support team at support@purrfcats.com. Provide us with the proof of non-delivery from the carrier, and we will immediately issue a refund or send a replacement for your order. Your satisfaction is our top priority, and we are here to help resolve any issues.

Customer Service Contact Information

For any questions or order inquiries, please contact our customer service department through our contact page on the Purrfcats website. You can also reach us via email at support@purrfcats.com. Our customer service team is available to assist you with any concerns you may have.