Shipping policy

Processing Time

At Purrfcats, we aim to process and ship your orders as quickly as possible. All orders are processed within 1–5 business days. Please note that shipments are not processed on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Each order is shipped with a tracking number, allowing you to monitor its progress. You will receive an email notification with tracking details once your order has been shipped.

Shipping Time

We offer standard free shipping for all orders, with an estimated delivery time of 7–10 business days. Please note that delivery times are estimates and may vary. We are continuously working to improve our shipping process to ensure your orders arrive as quickly as possible.

Note on Delivery Delays

Delivery delays may occasionally occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or inaccurate shipping addresses. Should you experience a delay, please contact our customer support team. We are dedicated to providing updates and assistance to ensure a smooth delivery experience.

Order Cancellation and Modification

You have a 24-hour window from the time of purchase to request order modifications or cancellations. If you need to make changes, please contact our customer support at support@purrfcats.com within this timeframe, and we will do our best to accommodate your request. After 24 hours, your order may have already been processed and shipped, making modifications impossible.

Purrfcats is not responsible for lost packages due to incorrect shipping addresses. Please double-check your information before submitting your order.

How Do I Track My Order?

Once your order has been processed and shipped, you will receive an email notification with tracking information. If you haven't received tracking details, please contact us at support@purrfcats.com, and we will provide the necessary information. You can also track your order through the tracking page on our website for real-time updates.

Tracking Shows Order Was Delivered But Not Received?

If your tracking shows that your order has been delivered but you haven't received it, please follow these steps:

1. Check with Neighbors or Household Members: Sometimes packages are delivered to neighbors or household members by mistake. Check with them to see if they have received your package.
2. Verify the Shipping Address: Review the shipping address on your order confirmation email to ensure it is correct. If the address was incorrect, it may be the cause of the issue.
3. Contact the Carrier: Reach out to the carrier directly for more detailed delivery information and to request proof of delivery.
4. Contact Us: If you still cannot locate your package, please contact our customer support team at support@purrfcats.com. Provide us with proof of non-delivery from the carrier, and we will promptly issue a refund or send a replacement for your order.

Customer Service Contact Information

For any questions or inquiries regarding your order, feel free to reach out to our customer service team via the contact page on the Purrfcats website or by email at support@purrfcats.com. Our team is here to assist with any concerns you may have.